TERMS AND CONDITIONS

Effective Date: July 2026

1. Company Information

These Terms and Conditions govern the use of the website operated by See Scents Limited, a company incorporated in Hong Kong.

By accessing or purchasing from this website, you agree to be bound by these Terms and Conditions.

2. Definitions

• Company refers to See Scents Limited.
• Website refers to the Company's online store.
• Customer, You, or Your refers to any individual or entity purchasing products through the Website.
• Products refers to all pet-related products offered for sale.

3. Eligibility

By placing an order, you confirm that:

• You are at least 18 years old or have permission from a legal guardian.
• The information you provide is accurate and complete.
• You are legally permitted to purchase the products in your jurisdiction.

4. Products

We sell pet-related products intended for lawful use only.

Product images, descriptions, colors, and specifications are presented as accurately as possible. Minor variations may occur due to manufacturing processes or display settings.

We reserve the right to modify or discontinue any product without prior notice.

5. Orders

All orders are subject to acceptance and availability.

After an order is placed, you will receive an order confirmation email. This confirmation does not constitute acceptance of the order.

We reserve the right to:

• Reject any order;
• Limit quantities purchased;
• Cancel suspicious or fraudulent transactions;
• Request additional verification before processing an order.

6. Pricing

All prices displayed on the Website are shown in the applicable currency selected by the customer.

Prices may change without prior notice.

Applicable taxes, customs duties, import charges, or governmental fees are the responsibility of the customer unless otherwise stated.

7. Payment

We accept various secure payment methods displayed during checkout.

Payments are processed through trusted third-party payment providers.

By submitting payment information, you represent that:

• You are authorized to use the payment method;
• The payment information is accurate;
• Sufficient funds are available.

We reserve the right to refuse or cancel transactions where fraud or unauthorized activity is suspected.

8. Fraud Prevention

To protect customers and our business, orders may undergo security verification.

We reserve the right to request:

• Identity verification;
• Proof of address;
• Confirmation of payment ownership;
• Additional documentation when reasonably required.

Failure to provide requested information may result in order cancellation.

9. Shipping

Shipping times provided are estimates only.

Delivery may be affected by:

• Customs inspections;
• Carrier delays;
• Weather conditions;
• Public holidays;
• Other circumstances beyond our control.

Risk of loss transfers upon delivery to the shipping address provided by the customer.

10. Customs and Import Duties

Customers are responsible for complying with local import regulations.

Where applicable, customs duties, VAT, import taxes, brokerage fees, or similar governmental charges remain the customer's responsibility.

11. Returns and Refunds

Customers may request a return in accordance with our published Return Policy.

Returned products must generally:

• Be unused;
• Be in original packaging;
• Include all accessories;
• Be returned within the applicable return period.

Refunds are issued to the original payment method after inspection and approval.

Shipping charges may be non-refundable unless required by law.

12. Order Cancellations

Orders may only be cancelled before shipment.

Once an order has been dispatched, cancellation requests will be handled according to our Return Policy.

13. Chargebacks

Customers agree to contact our customer support before initiating a payment dispute or chargeback.

Fraudulent or abusive chargebacks may be contested with supporting documentation, including:

• Order records;
• Shipping confirmation;
• Carrier tracking;
• Delivery confirmation;
• Customer communications.

14. Product Safety

Customers are responsible for ensuring products are suitable for their pets.

The Company shall not be responsible for misuse, improper installation, failure to follow instructions, or use inconsistent with the intended purpose.

Customers should supervise pets while using products whenever appropriate.

15. Intellectual Property

All Website content, including:

• logos;
• branding;
• text;
• graphics;
• images;
• product descriptions;
• software;

is owned by or licensed to See Scents Limited and protected by applicable intellectual property laws.

No content may be copied or reproduced without written permission.

16. Prohibited Use

You agree not to:

• violate applicable laws;
• engage in fraudulent activity;
• interfere with Website operation;
• upload malicious software;
• infringe intellectual property rights;
• misuse payment systems.

17. Limitation of Liability

To the maximum extent permitted by applicable law, See Scents Limited shall not be liable for:

• indirect damages;
• incidental damages;
• consequential damages;
• lost profits;
• business interruption;
• loss of data.

Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.

18. Force Majeure

The Company shall not be liable for delays or failure to perform resulting from events beyond its reasonable control, including:

• natural disasters;
• pandemics;
• governmental actions;
• wars;
• labor disputes;
• transportation disruptions;
• cyberattacks;
• power failures.

19. Compliance

The Company complies with applicable anti-fraud, anti-money laundering (AML), sanctions, and Know Your Customer (KYC) requirements.

Orders may be refused where required by law or regulatory obligations.

20. Privacy

Personal information is processed in accordance with our Privacy Policy.

Customers are encouraged to review the Privacy Policy before using the Website.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Hong Kong, except where mandatory consumer protection laws of the customer's country of residence provide greater protection.

22. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

23. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions become effective upon publication on the Website.

Continued use of the Website constitutes acceptance of the revised Terms.

24. Contact Information

For customer support or inquiries regarding these Terms, customers may contact See Scents Limited through the contact details provided on the Website.