PRIVACY POLICY

PRIVACY POLICY

Effective Date: July 2026

At See Scents Limited ("Company", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

This website is operated by See Scents Limited, a company incorporated in Hong Kong.

If you have questions regarding this Privacy Policy, you may contact us through the contact details provided on our website.

2. Information We Collect

We may collect the following categories of personal information:

Identity Information

  • Full name
  • Billing address
  • Shipping address
  • Company name (if applicable)

Contact Information

  • Email address
  • Telephone number

Payment Information

Payments are processed securely through third-party payment providers.

We do not store complete credit card or payment card details on our servers.

Order Information

  • Products purchased
  • Order history
  • Transaction details
  • Delivery information

Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Time zone
  • Website usage data
  • Referral URLs

Marketing Information

  • Newsletter subscriptions
  • Marketing preferences
  • Customer communications

3. How We Collect Information

Information may be collected when you:

  • visit our website;
  • create an account;
  • place an order;
  • contact customer support;
  • subscribe to newsletters;
  • participate in promotions;
  • leave reviews;
  • interact with cookies and analytics technologies.

4. How We Use Your Information

We use personal information to:

  • process and fulfill orders;
  • verify payments;
  • provide customer support;
  • communicate regarding purchases;
  • detect fraud;
  • improve our website;
  • personalize your shopping experience;
  • comply with legal obligations;
  • administer promotions;
  • analyze website performance;
  • send marketing communications where permitted by law.

5. Legal Basis for Processing

Where applicable under data protection laws such as the General Data Protection Regulation (GDPR), we process personal data based on:

  • performance of a contract;
  • compliance with legal obligations;
  • our legitimate business interests;
  • your consent, where required.

You may withdraw consent at any time where processing is based on consent.

6. Cookies

Our website uses cookies and similar technologies to:

  • remember preferences;
  • maintain shopping cart functionality;
  • improve website performance;
  • analyze visitor behavior;
  • provide personalized content;
  • measure advertising effectiveness.

You may manage cookie preferences through your browser settings.

Disabling certain cookies may affect website functionality.

7. Analytics

We may use analytics services to understand website usage and improve customer experience.

These services may collect:

  • pages visited;
  • time spent on pages;
  • browser information;
  • device information;
  • anonymized IP-related data;
  • interaction data.

8. Advertising

We may use advertising technologies that help us:

  • measure advertising performance;
  • deliver relevant advertisements;
  • improve marketing campaigns;
  • build custom audiences.

Advertising partners may use cookies and similar technologies according to their own privacy policies.

9. Payment Providers

Payments are securely processed by independent payment providers.

These providers process personal and payment information according to their own privacy policies and applicable financial regulations.

We only receive information necessary to confirm successful payment and process your order.

10. Shipping Partners

To deliver your order, we may share necessary information with shipping carriers, including:

  • name;
  • delivery address;
  • telephone number;
  • email address;
  • order information necessary for shipment.

11. Fraud Prevention

To protect customers and comply with financial regulations, we may process personal information to:

  • verify identity;
  • prevent fraudulent transactions;
  • detect suspicious activity;
  • comply with anti-money laundering (AML) obligations;
  • comply with Know Your Customer (KYC) requirements where applicable.

12. Disclosure of Information

We may disclose personal information to:

  • payment processors;
  • logistics providers;
  • technology service providers;
  • cloud hosting providers;
  • analytics providers;
  • customer support providers;
  • legal advisors;
  • governmental authorities where required by law.

We do not sell your personal information.

13. International Data Transfers

Because See Scents Limited is incorporated in Hong Kong and works with international service providers, your personal information may be transferred to countries outside your country of residence.

Where required, we implement appropriate safeguards to protect transferred personal information.

14. Data Security

We implement commercially reasonable technical and organizational measures designed to protect personal information against:

  • unauthorized access;
  • accidental loss;
  • misuse;
  • alteration;
  • disclosure;
  • destruction.

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

15. Data Retention

We retain personal information only for as long as necessary to:

  • fulfill contractual obligations;
  • comply with legal requirements;
  • resolve disputes;
  • enforce agreements;
  • maintain business records.

When information is no longer required, it is securely deleted or anonymized where appropriate.

16. Your Rights

Depending on your location and applicable law, you may have the right to:

  • access your personal information;
  • correct inaccurate information;
  • request deletion of your information;
  • restrict processing;
  • object to certain processing activities;
  • request data portability;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with a competent supervisory authority.

Requests may be submitted using the contact information available on our website.

17. Children's Privacy

Our website is not directed toward children under the age of 16.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete the information.

18. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of those websites separately.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes become effective immediately upon publication on our website.

The latest version will always be available on our website.

20. Contact

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the contact information provided on our website.