SHIPPING POLICY

SHIPPING POLICY

Effective Date: July 2026

Thank you for shopping with See Scents Limited. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are processed Monday through Friday, excluding public holidays.

Most orders are processed within 1–2 business days after payment has been successfully authorized.

During promotional periods, holidays, or periods of unusually high demand, processing times may be extended.

Orders are not shipped until payment has been successfully received and verified.

2. Shipping Destinations

We currently ship to Germany and selected international destinations.

If your country is not available during checkout, shipping services may not currently be available for your location.

3. Estimated Delivery Times

Estimated delivery times begin once an order has been dispatched.

Typical delivery estimates are:

  • Germany: 2–5 business days
  • European Union: 3–8 business days
  • International: 5–15 business days

These delivery estimates are provided for guidance only and are not guaranteed.

4. Shipping Costs

Shipping charges are calculated during checkout based on:

  • destination;
  • shipping method;
  • package weight or dimensions;
  • promotional offers.

Any available free shipping promotions will be displayed during checkout.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.

Tracking information may require up to 48 hours before updates appear on the carrier's website.

6. Delivery Delays

Delivery times may be affected by circumstances outside our reasonable control, including but not limited to:

  • customs inspections;
  • severe weather conditions;
  • transportation disruptions;
  • carrier delays;
  • public holidays;
  • security inspections;
  • force majeure events.

See Scents Limited is not liable for delays caused by shipping carriers or customs authorities.

7. Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other governmental charges imposed by the destination country.

Unless otherwise stated, these charges are the responsibility of the customer.

Failure to pay customs charges may result in delayed delivery, returned shipments, or disposal by customs authorities.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • delivery delays may occur;
  • additional shipping charges may apply;
  • the order may be returned to us.

We cannot guarantee that address changes can be made once an order has entered processing.

9. Lost Packages

If your package appears to be lost, please contact us within 30 days of the estimated delivery date.

We will work with the shipping carrier to investigate the shipment.

Claims for lost packages may require additional information before a replacement or refund can be approved.

10. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Where possible, include:

  • photographs of the package;
  • photographs of the damaged item;
  • your order number.

This information helps us process your claim as quickly as possible.

11. Undeliverable Packages

Packages returned because of:

  • incorrect addresses;
  • refusal of delivery;
  • failure to collect the shipment;
  • unpaid customs charges;

may be eligible for a refund of the product value only, less any shipping, return shipping, customs, or carrier fees incurred.

12. Split Shipments

Where appropriate, orders containing multiple items may be shipped separately.

Customers will not incur additional shipping charges for split shipments unless otherwise agreed.

13. Delivery Confirmation

Once a shipment has been marked as delivered by the carrier to the shipping address provided by the customer, responsibility for the shipment transfers to the customer, except where otherwise required by applicable consumer protection laws.

14. Shipping Restrictions

We reserve the right to restrict or refuse shipments to:

  • countries subject to trade sanctions;
  • regions where shipping is not reasonably possible;
  • locations prohibited by applicable laws or regulations.

15. Contact Us

If you have any questions regarding shipping or your order, please contact our customer support through the contact information provided on our website.