RETURN & REFUND POLICY

RETURN & REFUND POLICY

Effective Date: July 2026

At See Scents Limited, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products may be returned and refunds may be issued.

By placing an order through our website, you agree to the terms outlined below.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, products must:

  • be unused and in their original condition;
  • be returned in the original packaging;
  • include all accessories, manuals, labels, and components where applicable;
  • not show signs of misuse, damage, or excessive wear.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene, safety, or legal reasons, the following items cannot be returned unless they are defective or damaged upon arrival:

  • opened pet care products;
  • consumable pet products;
  • personalized or customized items;
  • gift cards;
  • downloadable digital products;
  • products specifically marked as non-returnable.

3. Damaged or Incorrect Items

If you receive:

  • a damaged product;
  • a defective product;
  • an incorrect item;
  • an item with missing parts,

please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • your order number;
  • photographs of the product;
  • photographs of the packaging;
  • a brief description of the issue.

Where appropriate, we may offer:

  • a replacement;
  • a refund;
  • store credit.

4. How to Request a Return

To initiate a return, please contact our customer support using the contact details available on our website.

Please include:

  • your order number;
  • the reason for the return;
  • photographs if the item is damaged or defective.

Return instructions will be provided after your request has been reviewed.

Returns sent without prior authorization may not be accepted.

5. Return Shipping

Unless otherwise required by applicable law or where the product is defective, customers are responsible for return shipping costs.

Customers should use a shipping service that provides tracking information.

See Scents Limited is not responsible for return shipments lost in transit.

6. Inspection of Returned Items

Once your returned item has been received, it will be inspected.

If the return is approved, the refund process will begin.

If the returned item does not meet the eligibility requirements, the return may be rejected and the item may be shipped back to the customer at their expense.

7. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times depend on your payment provider and financial institution but typically range between 5 and 10 business days after approval.

Shipping charges are generally non-refundable unless:

  • the wrong item was shipped;
  • the product arrived damaged;
  • applicable consumer protection laws require otherwise.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.
  4. If you still have not received your refund after completing these steps, please contact our customer support.

9. Order Cancellations

Orders may be cancelled only before they have entered the shipping process.

Once an order has been dispatched, cancellation is no longer possible. Customers may instead request a return in accordance with this policy.

10. Refused Deliveries

If a customer refuses delivery or fails to collect an order, resulting in the package being returned to us, we may deduct:

  • original shipping costs;
  • return shipping charges;
  • customs fees;
  • carrier handling charges;

from any refund where permitted by applicable law.

11. Chargebacks

Customers agree to contact our customer support before initiating a payment dispute or chargeback.

We reserve the right to provide payment providers with documentation including:

  • order confirmation;
  • payment confirmation;
  • shipment records;
  • delivery confirmation;
  • customer communications.

Fraudulent or abusive chargebacks may result in the suspension of future purchases.

12. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any mandatory consumer rights that cannot legally be waived under the applicable laws of the customer's country of residence.

13. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time.

Any changes become effective immediately upon publication on our website.

14. Contact

For questions regarding returns or refunds, please contact our customer support through the contact information provided on our website.